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Analyzing Employee Performance Problems
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Attention New York Engineers:
This course cannot be taken to fulfill your
continuing education requirements in the state of New York since the course does
not fall under the category of "Areas of Practice" or "Law/Ethics".
For more information, check the
New
York State Board Requirements.
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Richard "Dick" Grimes, CPT
Overview
This online course will teach you how to analyze employee
performance problems quickly and identify methods of dealing with them
effectively. It takes you systematically through ten sequential steps to
discover whether something that management controls is the root of the problem.
This technique allows managers to retain good will with employees by looking at
reasons other than the employee first when trying to isolate causes for work
problems.
The
student must take a multiple-choice quiz consisting of fifteen (15)
questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Attained
This course teaches the following specific knowledge and
skills:
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Learn
some of the big names of Management Theory
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Understand what
management traditionally controls
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Understand the
difference between McGregor’s Theory X and Theory Y management styles
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Understand how to
determine whether or not employee performance is a problem or just an
irritation
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Understand how there is
a 90% probability that an employee’s lack of satisfactory performance has its
roots in something controlled by management
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Be able to take an
objective and systematic approach to analyzing employee work performance
problems
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Know how to ask specific
questions to determine root causes of performance problems
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Make
recommendations for change that create long-lasting solutions for recurring
performance problems
Course
Click on the link below to review the course
prior to taking a quiz for credit.
Analyzing Employee Performance Problems (426 KB)
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Right click on the link. Select "Save Target As..."
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PDF documents provided above.
Click on the link below to download a free copy of Acrobat Reader.
To obtain PDH credits for this course, you will need to take a quiz for
credit. Click on the link below.
(To take the quiz,
your web browser must be set to accept cookies. See how to
check your cookie settings.)
 
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