Overview
Many people have probably not considered what it is like (in the eyes of others) to work with them. Like the famous cartoon character, Popeye, they think, “I am what I am and that’s all that I am...” and consider nothing more about it.
In reality, the experience of working with you can range from someone thinking, “What a jerk!” to “Wow! What a nice person. I’m glad I met him (her)!”
You may be asking yourself, “Why should I care what kind of an experience I create when working? I’m paid to work – not to create an experience.”
In today’s world, that may not be very true. In fact, the more positive of an experience that you create when interacting with others may do wonders for your career or, at least, make your existing job create less wear-and-tear in your own life. This course will give you insight into specific things you can do TODAY to make your work life a lot more enjoyable and maybe expand your career opportunities, too.
The student must take a multiple-choice quiz consisting of twenty-five (25) questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- How to view your daily work from a customer service perspective.
- The three possible outcomes “customers” may experience from encounters with them.
- How to identify “moments of truth” in your daily work life.
- How to analyze your daily interactions for potential opportunities for change.
- The choices of reaction you have when working under stress.
- The messages we send to our customers before we say a single word.
- How to deal effectively with angry customers and still retain good will.
- How to identify your individual working style.
- How to identify the working styles of others.
- How to deal effectively with working styles other than your own.
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
Improving Workplace Communications
Having trouble downloading the PDF file?
If clicking the link does not bring you to the PDF file, then right-click the link. Click "Save Target As" and save on your desktop. To view the file, double-click the icon on your desktop and return to this page to take the quiz. You may want to bookmark this page for your convenience. If you have questions, Live Support Chat can help.
You
may need Adobe Reader to view this document. Click on the link to
download a free copy of the latest version of Adobe Reader.
To receive PDH credit for this course, you must pass a multiple-choice quiz. Click the button below to Purchase Course and Take Quiz. To take the quiz, your computer must be set to accept cookies. See how to check your cookie settings.
