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Improving Workplace Communications
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Attention New York Engineers:
This course cannot be taken to fulfill your
continuing education requirements in the state of New York since the course does
not fall under the category of "Areas of Practice" or "Law/Ethics".
For more information, check the
New
York State Board Requirements.
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Richard "Dick" Grimes, CPT
Overview
Many people have probably not considered what it is like (in the
eyes of others) to work with them. Like the famous cartoon character, Popeye,
they think, “I am what I am and that’s all that I am...” and consider nothing
more about it.
In reality, the experience of working with you can range from
someone thinking, “What a jerk!” to “Wow! What a nice person. I’m glad I met him
(her)!”
You may be asking yourself, “Why should I care what kind of an
experience I create when working? I’m paid to work – not to create an
experience.”
In today’s world, that may not be very true. In fact, the more
positive of an experience that you create when interacting with others may do
wonders for your career or, at least, make your existing job create less
wear-and-tear in your own life. This course will give you insight into specific
things you can do TODAY to make your work life a lot more enjoyable and maybe
expand your career opportunities, too.
The
student must take a multiple-choice quiz consisting of twenty-five (25)
questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Attained
This course teaches the following specific knowledge and
skills:
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How to view your daily work
from a customer service perspective.
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The three possible outcomes
“customers” may experience from encounters with them.
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How to identify “moments of
truth” in your daily work life.
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How to analyze your daily
interactions for potential opportunities for change.
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The choices of reaction you
have when working under stress.
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The messages we send to our
customers before we say a single word.
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How to deal effectively
with angry customers and still retain good will.
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How to identify your
individual working style.
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How to identify the working
styles of others.
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How to deal effectively
with working styles other than your own.
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How to identify your “back
up” working style and use it effectively.
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Tips on saying “No” and
retaining good will.
Course
Click on the link below to review the
course prior to taking a quiz for credit.
Improving Workplace Communications (528 KB)
Having Trouble Downloading the PDF File?
Right click on the link. Select "Save Target As..."
Then save on your desktop. To view the file, double click the icon on your
desktop and return to this page to take the quiz.
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PDF documents provided above.
Click on the link below to download a free copy of Acrobat Reader.
To obtain PDH credits for this course, you will need to take a quiz for
credit. Click on the link below.
(To take the quiz,
your web browser must be set to accept cookies. See how to
check your cookie settings.)
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