Overview
This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in dealing with employee conflict, counseling employees effectively on work performance issues, a guide to developing an effective work team, problem solving with employees, and persuading and influencing others. You will receive tools that you can use immediately in the workplace.
This online course provides practical and easy-to-follow guidance for new leaders who want to develop effective leadership skills without the pain of a trial-and-error approach. It is also effective for seasoned leaders to use as a guideline in mentoring newer ones. Systematic guidance helps users identify the clues associated with the escalating potential of employee conflict; identifying different behavior styles of handing conflict (their pros and cons); a “do-it-yourself” guide to developing an effective work team and how to use persuasion to retain good will and get what you want at work. There is also a simple, yet powerful, way to get line employees taking ownership of identifying workflow problems.
The objective of this course is to help participants develop effective leadership skills that will increase their value to their employer and their career satisfaction.
The student must take a multiple-choice quiz consisting of forty-five (45) questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- Deal with employee conflict
- Spot the clues that tell you how serious it is becoming
- Identify causes of employee conflict
- Reduce causes of employee conflict
- Take steps to minimize conflict
- Select an appropriate strategy to handle conflict
- Counsel employees on work performance issues while retaining good will
- Initiate a counseling session with an employee
- Identify what is keeping an employee from doing what you expect
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
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To receive PDH credit for this course, you must pass a multiple-choice quiz. Click the button below to Purchase Course and Take Quiz. To take the quiz, your computer must be set to accept cookies. See how to check your cookie settings.







