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Leadership Fundamentals II
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Attention New York Engineers:
This course cannot be taken to fulfill your
continuing education requirements in the state of New York since the course does
not fall under the category of "Areas of Practice" or "Law/Ethics".
For more information, check the
New
York State Board Requirements.
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Richard "Dick" Grimes,
CPT
Overview
This online course will teach
you how to develop practical leadership skills for use with any workforce
regardless of educational, professional, or social background. You will learn
effective and proven techniques in dealing with employee conflict, counseling
employees effectively on work performance issues, a guide to developing an
effective work team, problem solving with employees, and persuading and
influencing others. You will receive tools that you can use immediately in the
workplace.
This online course
provides practical and easy-to-follow guidance for new leaders who want to
develop effective leadership skills without the pain of a trial-and-error
approach. It is also effective for seasoned leaders to use as a guideline in
mentoring newer ones. Systematic guidance helps users identify the clues
associated with the escalating potential of employee conflict; identifying
different behavior styles of handing conflict (their pros and cons); a
“do-it-yourself” guide to developing an effective work team and how to use
persuasion to retain good will and get what you want at work. There is also a
simple, yet powerful, way to get line employees taking ownership of identifying
workflow problems.
The
objective of this course is to help participants develop effective leadership
skills that will increase their value to their employer and their career
satisfaction.
The
student must take a multiple-choice quiz consisting of forty-five (45)
questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Attained
This course teaches the following specific knowledge and
skills:
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Deal with employee conflict
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Spot the clues that tell you how serious it is
becoming
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Identify causes of employee conflict
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Reduce causes of employee conflict
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Take steps to minimize conflict
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Select an appropriate strategy to handle conflict
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Counsel employees on work performance issues
while retaining good will
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Initiate a counseling session with an employee
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Identify what is keeping an employee from doing what
you expect
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Document your meeting to the satisfaction of the
“ORPman”
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Test your reasons for terminating an employee against
potential questions you may be asked by the ORPman
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Prepare yourself to develop an effective work
team
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Prepare the environment for an effective work
team
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Prepare the employees to function as an
effective work team
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Increase work production and quality in your
department through increased teamwork
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Identify and develop future leaders from among
existing departmental employees
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Increase employee participation in the decision making
process
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Reduce some of your workload by distributing it among
strong team leaders
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Solve workflow problems with employees
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Isolate the cause of a workflow problem.
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“Fish bone” when looking for all the possible causes
of a problem.
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Present a problem and recommend a solution to senior
management.
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Persuade and influence to achieve desired
results
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Determine features and benefits associated with an
idea and present them to an employee in a way that encourages their agreement.
Course
Click on the link below to review the course
"Leadership Fundamentals II" prior to taking a quiz for credit.
Leadership Fundamentals
II (1.6 MB)
Having Trouble Downloading the PDF File?
Right click on the link. Select "Save Target As..."
Then save on your desktop. To view the file, double click the icon on your
desktop and return to this page to take the quiz.
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PDF documents provided above.
Click on the link below to download a free copy of Acrobat Reader.
To obtain PDH credits for this course, you will need to take a quiz for
credit. Click on the link below.
(To take the quiz,
your web browser must be set to accept cookies. See how to
check your cookie settings.)
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