Overview
This course will help you apply the foundation taught in Understanding Performance and Productivity (Course #BS-2005) to real work settings.
Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for “hard” and “soft” skills as well as any activity requiring a measurement system. We also present a guideline for creating meaningful goals, holding effective goal setting meetings with employees, and creating an effective and practical performance assessment process.
The student must take a multiple-choice quiz consisting of twenty-eight (28) questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- Differentiate between work tension and work stress
- Reduce work stress on themselves and others
- Identify the employment dangers inherent with undefined expectations
- Clarify employee performance expectations
- Analyze the critical difference between being productive and just busy
- Develop a performance measurement range for objective and subjective activities
- Identify the “hard and soft” skills in any job function
- Define "soft skill activities" such as teamwork, oral communication, and customer service
- Design a hard and soft skills performance measurement process
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
Measuring Performance and Productivity
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To receive PDH credit for this course, you must pass a multiple-choice quiz. Click the button below to Purchase Course and Take Quiz. To take the quiz, your computer must be set to accept cookies. See how to check your cookie settings.
