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Measuring Performance and Productivity
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Attention New York Engineers:
This course cannot be taken to fulfill your
continuing education requirements in the state of New York since the course does
not fall under the category of "Areas of Practice" or "Law/Ethics".
For more information, check the
New
York State Board Requirements.
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Richard "Dick" Grimes, CPT
Overview
This course will help you
apply the foundation taught in Understanding Performance and Productivity
(Course #BS-2005) to real work settings.
Students can use these
practical tools to construct performance measurements processes that include
graduated performance levels, feedback loops, and defensible documentation of
results for “hard” and “soft” skills as well as any activity requiring a
measurement system. We also present a guideline for creating meaningful goals,
holding effective goal setting meetings with employees, and creating an
effective and practical performance assessment process.
The
student must take a multiple-choice quiz consisting of twenty-eight (28)
questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Attained
Students
taking this course will learn to:
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Differentiate between work tension and work stress
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Reduce work stress on themselves and others
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Identify the employment dangers inherent with undefined
expectations
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Clarify employee performance expectations
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Analyze the critical difference between being productive and
just busy
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Develop a performance measurement range for objective and
subjective activities
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Identify the “hard and soft” skills in any job function
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Define "soft skill activities" such as teamwork, oral
communication, and customer service
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Design a hard and soft skills performance measurement process
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Develop a Likert scale for use in measuring subjective
activities
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Explain the value of a performance feedback system
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Identify the three things that can happen when setting
performance goals and know how to select the best option
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Explain the difference between objective and subjective
measurements
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Document effectively to provide maximum protection for their
employer
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Explain the benefits and risks associated with employees rating
each other in selected categories of performance
Course
Click on the link below to review the course
prior to taking a quiz for credit.
Measuring Performance and Productivity (733 KB)
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To obtain PDH credits for this course, you will need to take a quiz for
credit. Click on the link below.
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