Overview
Participants will learn some very simple, yet powerful, principals about negotiations that are applicable in any situation. Whether you are very confident and assertive or introverted and compliant, these techniques will help you prepare for and conduct negotiations more successfully than you ever have before.
You will also learn how to identify and counter some of the typical 'dirty tricks' that are used in many unethical negotiations. Although we do not guarantee that you will be satisfied with every future negotiation you attempt, we do promise that following our techniques will assure that you have no regrets about the outcomes.
In this course, you will learn how to successfully negotiate:
- Salary packages
- Severance agreements
- Relationships between departments
- Work schedules with employees
- Employee accommodations
- Vendor relationships
- Client relationships
- Disciplinary actions
- Misconduct allegations
- Disputes between workers
The student must take a multiple-choice quiz consisting of forty (40) questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- Prepare for the upcoming negotiation
- Negotiate more confidently
- Preserve good will even if you cannot reach agreement
- Deal effectively with emergency situations where you do not have preparation time
- Ask questions that help you develop your strategy
- Stay on track and not get distracted
- Use outside standards to reduce the potential for conflict
- Recognize and deal with "dirty tricks"
- Utilize a variety of ways to close a negotiation and get agreement
- Differentiate between the value of "interests" and the danger of "positions"
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
Negotiating Skills for the Workplace
Having trouble downloading the PDF file?
If clicking the link does not bring you to the PDF file, then right-click the link. Click "Save Target As" and save on your desktop. To view the file, double-click the icon on your desktop and return to this page to take the quiz. You may want to bookmark this page for your convenience. If you have questions, Live Support Chat can help.
You
may need Adobe Reader to view this document. Click on the link to
download a free copy of the latest version of Adobe Reader.
To receive PDH credit for this course, you must pass a multiple-choice quiz. Click the button below to Purchase Course and Take Quiz. To take the quiz, your computer must be set to accept cookies. See how to check your cookie settings.
