Overview
This course will help you understand the “why” behind work performance principles and help you develop the “how” that is best for your situation. There is a significant difference between being busy and being productive and a simple way to make sure your employees are always productive.
Additionally, participants will learn to define productivity and identify the difference between work pressure and work stress. And they will discover how to reduce a lot of the stress in their daily activities by asking for clarification of expectations.
Finally, it prepares participants to design tools to measure performance effectively and objectively, and to show others how easily it can be done.
The student must take a multiple-choice quiz consisting of fifteen (15) questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- Compare and contrast productivity with just being busy.
- Clarify expectations with elements of quality, quantity, and time.
- Learn why much workplace stress stems from poorly defined expectations.
- How employees can reduce much of their workplace stress by asking leaders for clarification of expectations.
- Learn what SMART goals are and why they are important
- Write your own measurable performance goals and help others with theirs.
- Identify the critical elements necessary for productivity.
- Help employees define and construct “feedback loops” for their work setting.
- Contrast the advantage of sharing information with employees instead of hoarding it to make them seem indispensable to the department.
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
Understanding Performance and Productivity
Having trouble downloading the PDF file?
If clicking the link does not bring you to the PDF file, then right-click the link. Click "Save Target As" and save on your desktop. To view the file, double-click the icon on your desktop and return to this page to take the quiz. You may want to bookmark this page for your convenience. If you have questions, Live Support Chat can help.
You
may need Adobe Reader to view this document. Click on the link to
download a free copy of the latest version of Adobe Reader.
To receive PDH credit for this course, you must pass a multiple-choice quiz. Click the button below to Purchase Course and Take Quiz. To take the quiz, your computer must be set to accept cookies. See how to check your cookie settings.







