Overview
Let’s face it - we all know that differences of opinion are inevitable and essential to innovation, creativity, and problem solving. Unfortunately, they can also lead to a lot of interpersonal friction which can escalate into workplace wars. As much as we like to think of ourselves as being in control of our workplace situations, there are times when you just cannot ignore them, walk away, or turn the other cheek. We all have seen the early warning signs that a confrontation with another person, department, or division is inevitable and at some point, we will have to step up and challenge them or stay back and allow them to prevail.
This course will help you identify and understand the factors that can lead to a workplace war and help you devise a strategy that can help you achieve a satisfactory outcome short of going to war or, at least, not experience a result that is excessively unsatisfactory.
Although most people will do everything they can to avoid storm and negative situations, there are times when it is beneficial to confront issues that bother us IN A CONTROLLED MANNER and get opposing viewpoints out into the open so we can deal with them and move forward.
The student must take a multiple-choice quiz consisting of thirty (30) questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- List the three kinds of differences between coworkers that can lead to workplace wars
- Define those differences using typical workplace situations
- Focus on three types of measurements to clarify confusion about content differences
- List at least four subcategories of relational differences that can cause difficulties in the workplace
- List and describe four different kinds of workplace behavior that is typical to all locations
- Be able to list specific potentials of friction with those four different kinds of workplace behavior.
- Be able to devise effective diplomatic strategies for dealing with each of the four types
- List the three stages of workplace storm development
- Devise effective diplomatic strategies for dealing with the escalating storm development
- List at least four different reasons for employee storm development
- Understand and apply the differences between positions and interests in a potential workplace confrontation that could lead to a war between people, departments, or divisions
- Identify and provide examples of the three kinds of interests someone may have in a diplomatic workplace negotiation
- Use effectively a diplomatic strategic planning worksheet
- Describe and use at least three different diplomatic tactics that can be used to defuse a potential workplace war
- Describe and use at least four closing diplomatic tactics that can avoid a workplace war
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
Workplace Wars: A Survivor's Guide
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