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Creating a Successful Vendor Relationship
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Attention New York Engineers:
This course cannot be taken to fulfill your
continuing education requirements in the state of New York since the course does
not fall under the category of "Areas of Practice" or "Law/Ethics".
For more information, check the
New
York State Board Requirements.
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Richard "Dick" Grimes, CPT |
Overview
This online course will
teach you how to design and develop a practical foundation for a successful
relationship with nearly any vendor. You will learn effective and proven
techniques in identifying the wants and needs of the client and vendor, methods
of translating them into measurable performance reports, and questions to ask
potential clients or vendors as you search for the most compatible candidate for
a business relationship.
This online course will help
participants define what a successful relationship with a vendor would look like
and how to establish it. Systematic guidance helps users:
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Clarify their current view
of a typical client-vendor relationship
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Create their vision of what
a successful relationship should behave like
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Develop key phrases to
include in the RFI and RFP in search of a compatible vendor
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Ask key questions to help
determine whether a potential vendor would be a good fit
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Develop a framework to
build a successful relationship
The objective of this
course is to help users understand the “why” of significant development
strategies so they can construct the “how” that is best for their organization.
Benefits to Students
Benefits for attendees
taking this course include:
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Obtaining
tools to help determine your current attitudes about client/vendor relationships
using a sixteen question survey
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A series of
questions to help you determine whether a potential client or vendor would be a
good candidate for a successful business relationship
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Understanding how the behavior of the client can influence the work performance
of the vendor
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Guidance in
developing an acceptable performance range that meets with clients needs without
having to micromanage the vendor – thus reducing the chance of relationship
friction
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Identifying
cost-free motivators for vendors to help the client get as much value as
possible from the relationship
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Guidelines
to help an organization see the benefits of changing the way they regard
relationships with vendors
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Identifying
the top three cost-free things vendors want from a relationship with a client
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Guidelines
on developing a foundation of teamwork with a vendor
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A systematic
approach to developing an effective project “report card” that helps clients and
vendors monitor the progress of their relationship and project.
The
student must take a multiple-choice quiz consisting of thirty (30)
questions at the end of the course to obtain PDH credits.
Specific Knowledge or Skill Attained
This course teaches the following specific knowledge and
skills:
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How to clarify their
perception of the traditional client-vendor relationship from the client’s
viewpoint
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How to clarify their
perception of the traditional client-vendor relationship from the vendor’s
viewpoint
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How to re-evaluate the
“customer is always right” concept
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Who influences the width of
the performance gap between commitment and compliance within a client-vendor
relationship
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Who controls where the
vendor works within the performance gap between commitment and compliance.
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Why and how the
relationship between the leader and work performer impacts work productivity
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The five components of
motivation important to a vendor
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How these motivational
components relate to a successful client-vendor relationship
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How viewing a vendor from a
new perspective may have a profound impact on the eventual relationship
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What vendors typically look
for in a relationship with a client
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What are the most typical
complaints about vendors
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How to identify the
characteristics of a relationship with a vendor that would best satisfy a
client
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How to construct the
foundation for a successful relationship with a vendor
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Key phrases to add to RFIs
and RFPs to alert potential vendors that a client is considering a
non-traditional relationship
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How to develop an
easy-to-use and fair evaluation system for subjective or “fuzzy” topics that
are traditionally difficult to measure
Course
Click on the link below to review the course
prior to taking a quiz for credit.
Creating a Successful Vendor Relationship (600 KB)
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To obtain PDH credits for this course, you will need to take a quiz for
credit. Click on the link below.
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