Overview
This course rests on the model of a large-project setting (50+ team members) in which there are budget, schedule, planning, and delivery deadlines creating enormous pressures on team members every day. It is not about the typical examples of influence – i.e., who you know - but rather the more subtle situations that are around us every day and that we often overlook. Life teaches us about patterns and repetition. Those lessons provide the temptation to use mental shortcuts in familiar situations (or what we think is familiar) to act based on what we have experienced before, save a little time ,and get a little more done instead of analyzing each situation as if it were never seen before.
These mental shortcuts – if (that condition)… then (this result) – can be helpful when we are correct but dangerous when we are wrong. The greater our awareness of the behavioral, stimulus-response triggers we encounter and the attempts by others to influence our actions, the greater the likelihood we will think before acting and then act in a way that either helps us or at least does not harm us. Collectively, the more that we can think before acting will improve the project’s overall harmony and the less career damage those actions will pose for us.
To receive PDH credit for this course, the student must pass a multiple-choice quiz consisting of fifteen (15) questions.
Specific Knowledge or Skill Obtained
This course teaches the following specific knowledge and skills:
- Knowing the difference between socially acceptable and socially predictable responses will protect the student’s professional and social standing within the project community
- Knowing the six kinds of stimulus-response situations increases the student’s ability to react appropriately within a project setting
- Learn how to increase the likelihood a teammate will comply with your request of a favor
- Learn to identify the potential dangers hidden within a vendor’s price quote
- Learn how the sequence of specific items within a request can influence your success in getting what you want
- Learn the hidden dangers associated with uninvited debts
- Learn to use the principle of reciprocal concessions to your advantage
Course
Click on the following link to the PDF document to review the course material before taking the quiz for credit.
Understanding Influence Within the Project Community
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