Resolving Project Stakeholder Differences

In Resolving Project Stakeholder Differences, you'll learn ...

• How to identify the four major working styles they will encounter on a project
• Their own personal working style
• How to take a flexible approach to deal with the different working style types that would be on a project
• How to adapt their differences resolution tactics to work more effectively with styles unlike their own

Overview

Preview a portion of this course before purchasing it.

Credit: 3 PDH

Length: 59 pages

This course takes the approach that at some point in your professional career, you will have to act as a calm voice of reason between two or more stakeholders with differences that threaten the success of the project.

We will help you understand the risk involved in a traditional “win-win” approach to resolving project stakeholder differences.

Then you will be able to develop a new strategy and supporting tactics that will either assure “satisfaction” on both sides or at least maintain good will if an agreement cannot be reached. You will learn to analyze the requirements of their satisfaction for every negotiating situation and develop tactics to achieve it.

It begins with a look at the major working styles of the stakeholders involved in the disagreement. Once you are able to identify these traits within each of the participants, you will be able to plan an effective strategy for resolution. Then we explore the fundamentals of differences resolution to identify the skills and concepts that apply in any kind of project setting.

Finally, we show you how to lead the stakeholders into identifying what a successful relationship with each other would look like to them. It does not discuss developing or negotiating contracts, risk management, nor provide legal advice. Those topics are beyond the scope of this work.

Specific Knowledge or Skill Obtained

This course teaches the following specific knowledge and skills:

• How to identify the four major working styles they will encounter on a project
• Their own personal working style
• How to take a flexible approach to deal with the different working style types that would be on a project
• How to adapt their differences resolution tactics to work more effectively with styles unlike their own
• How to view the situation through the eyes of the other side
• How to develop an overall strategy for the upcoming intervention
• How to select tactics for use that will support the selected strategy
• How to approach and resolve these stakeholder differences more confidently
• How to preserve good will even if you cannot reach agreement
• How to ask questions that help you develop your strategy
• How to use outside standards to reduce the potential for conflict
• How recognize and deal with disruptive tactics from the either side
• A variety of ways to close a differences resolution and get agreement
• The value of “interests” and the danger of “positions” when constructing a differences resolution strategy
• How to define what a successful outcome looks like from your perspective and theirs

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 25 questions. PDH credits are not awarded until the course is completed and quiz is passed.