Technical Support Archives

How do I connect to the webinar?

If you have already purchased a webinar, you can find detailed connection information on your purchase receipt or in the email you will receive several hours prior to the start of the webinar. This information can also be found by clicking the My Account link at the top of any PDHengineer page, then selecting My [...]

How do I connect to the webinar?KHudspeth2021-06-16T11:42:34-05:00

I need to place multiple Certificates of Completion in one PDF file.

Some state boards ask that the PE provide one PDF file containing all certificates of completion. This can be easily done using most PDF manipulation software including Adobe Reader. But, be advised that some programs that combine multiple files can cause certain information on the resulting file to be illegible, scrambled, or missing. This generally [...]

I need to place multiple Certificates of Completion in one PDF file.KHudspeth2021-06-15T15:08:41-05:00

How do I clear my browser cache?

Your internet browser (Internet Explorer, Firefox, Chrome, Safari, Opera, etc.) maintains stored copies of web pages and pictures in order to speed up how fast web pages are displayed to you. This is called a browser cache and the files contained are referred to as cached files. The browser cache allows you to speed along [...]

How do I clear my browser cache?KHudspeth2021-06-30T15:40:23-05:00

I misspelled my name when creating my login account.

Any changes to the name entered during account setup must be made by a Customer Service Team Member. Other information that you input when creating your login account can be changed at any time by clicking on Update Profile in the My Account menu. Note that any changes that you make to your Profile Information [...]

I misspelled my name when creating my login account.KHudspeth2021-06-15T15:09:06-05:00

I am unable to download the course PDF file

To download, view, and print course files, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be [...]

I am unable to download the course PDF fileKHudspeth2021-06-15T15:09:20-05:00

I have purchased a course. How do I view the course and take the quiz?

All of your courses, certificates of completion, and purchase history can be found by using the My Account link at the top of any page. You may be asked to log in to your PDHengineer account if you are not currently logged in. On the My Account page, you will see links to My [...]

I have purchased a course. How do I view the course and take the quiz?KHudspeth2021-06-15T15:11:46-05:00

How can I change my registered email address?

You can change your email address in one of several ways. If you know your registered email address and password, log in to your account, then click the Change Email Address link in the navigation panel on the left of the page. Your email address will be automatically changed. If you no longer have access [...]

How can I change my registered email address?KHudspeth2021-06-15T15:13:17-05:00

How can I access my user account on PDHengineer.com if I forget my password?

PDHengineer makes it easy to access your account even if you've forgotten your password or changed your email address. If you have forgotten your password, click the Forgot Password link located on the My Account log in page. You will have the opportunity to receive help in any of three ways: Email - A temporary [...]

How can I access my user account on PDHengineer.com if I forget my password?KHudspeth2021-06-15T15:13:35-05:00

Why does the system not accept my email address and password?

There are a number of reasons why you may not be able to log in to your account: Did you type your email address and password correctly? Check the spelling and try again. Is your caps lock on? Your password is case-sensitive and must be entered exactly as it was originally entered. If you cannot [...]

Why does the system not accept my email address and password?KHudspeth2021-06-15T15:14:08-05:00

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