Frequently Asked Questions - FAQ / I am unable to download my course certificate of completion.

To download, view, and print your certificate, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be uninstalled before installing a new version. Additionally, the download may offer to install an alternate browser, which is not required for use of the program. We do not suggest that you install the alternate browser.

If you are using a program other than Adobe Reader and having issues with your certificate, such as information missing from the certificate, it is suggested that you download the latest version of Reader using the link above, but do not switch from your current internet browser as doing so may introduce new issues.

If your certificate does not print properly, check the print setting on your PDF program. Verify the following settings:

  • Select paper size based on document size
  • Paper scaling: Shrink to fit printable area
  • Auto rotate and center
  • Portrait orientation

Posted in: Technical Support