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FAQ - Help / Technical Support

State Board Acceptance | Taking Courses Online | Teaching a Course | Pricing, Payment & Security | Login & User Account | Record Keeping | Help / Technical Support | Webinars

Why does the system not accept my email address and password?

There are a number of reasons why you may not be able to login into your account:

• Are you registered as a user?
  • You must first sign-up as a new user before you can login to PDHengineer.com to take courses. Click on New User Sign-up Form on the login page to create a new login account.
• Did you type your email address and password correctly?
  • Note that both email address and password are case-sensitive. Check to make sure that the "Caps Lock" is not selected on your keyboard. You must login using the same upper and lower case letters as originally entered. For example, if you originally entered your email address as: First.Name@website.com, you will not be able to login using first.Name@website.com, First.name@website.com, or first.name@website.com.
  • If you cannot remember your password, then click the link below the password box for help from our Live Support Chat team.
  • If you cannot remember the email address that you used to create your account, click the Live Support Chat link, call us toll free at 1-877-PDHengineer, or send us an email at administrator@pdhengineer.com.
• Do you have "cookies" enabled on your web browser?
  • If your web browser is set to a high security setting, then you may not be able to login to your PDHengineer.com account. Changing your web browser settings is simple:
    • Microsoft Internet Explorer 6.0+
      • Select "Internet Options" from the Tools menu.
      • Click on the "Privacy" tab.
      • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
      • Click "OK".
    • Microsoft Internet Explorer 5.x
      • Select "Internet Options" from the Tools menu.
      • Click on the "Security" tab.
      • Click the "Custom Level" button.
      • Scroll down to the "Cookies" section.
      • To enable:
        • Set "Allow cookies that are stored on your computer" to "Enable".
        • Set "Allow per-session cookies" to "Enable".
        • Click "OK".
    • If your web browser is not listed above and you suspect that your browser is blocking cookies, then send us an email at administrator@pdhengineer.com for assistance.

I submitted the course quiz, but I get a blank screen.

Generally, one of two things will solve this occasional issue:

• First, use the Back button on your browser to return to the quiz. Your answers should still appear on the page. Before going any farther, be sure to print this page if you have not already done so. Then, click the Submit button again. In most cases, the quiz will grade properly at this time and you will permitted to print your certificate of completion.
• If that does not work, your web browser is most likely set to a high security setting, which blocks cookies. In order to view your quiz results and access your certificate of completion, you need to enable cookies in your web browser. See the instructions above. Once you have enabled cookies in your web browser, you can access your certificate of completion by clicking on "Completed Courses" in the My Account menu.
• If neither works, contact us using Live Support Chat, call toll free 1-877-PDHengineer, or email us at administrator@pdhengineer.com.

I am unable to download the course PDF file.

You must have a copy of Adobe Reader installed on your computer to download and view course PDF files. Click here to download a free copy of Adobe Reader. Note that some users who have older versions of Adobe Acrobat or Adobe Reader installed on their machines have reported problems with these applications. If you are unable to open a PDF file on PDHengineer.com, then get the latest copy of Reader using the link above. If you have the latest version of Reader installed, then check whether your computer has any old versions still installed on your computer. It has been reported by some users that having an older version of Adobe Acrobat or Adobe Reader installed on their computer, along with the new version, resulted in PDF download problems. All old versions should be uninstalled when the new version is installed.

If you are unable to download a course file by clicking on the link, then left-click and then click "Save As" to save the file to your hard drive.

I am unable to download my course certificate of completion.

You must have a copy of Adobe Acrobat or Adobe Reader installed on your computer to download and view your course certificate. Refer to the question above for information on downloading Adobe Reader. If the latest version of Adobe Reader is installed on your computer and you still cannot download your certificate, then check which browser you are using:

Checking Your Web Browser

• Select "Help" in the menu at the top of your browser.
• Select "About Internet Explorer" or "About Firefox", etc.

A very small number of users may experience problems downloading the certificate of completion with web browsers other than Microsoft Internet Explorer 6.0+, Microsoft Internet Explorer 5.x, or Mozilla Firefox. If you use a different browser (such as Netscape or Opera) and you are unable to download your certificate, then try downloading your certificate using Microsoft Internet Explorer.

Some of the text and graphics on PDHengineer.com do not display properly on my screen.

The design of PDHengineer.com is optimized for the Microsoft Internet Explorer series of web browsers. The functionality of the website, including creating a login account, purchasing courses, taking quizzes, etc., works with any web browser. However, there are some text and graphics that may appear slightly different than our web designers intended when displayed on your screen if you use Netscape, Opera or another web browser.

We would like to hear your feedback. If you are using Netscape, Opera or one of the other non-IE browsers, send us an email at administrator@pdhengineer.com and tell us whether you are experiencing any display or functionality problems. We want to ensure that your experience on PDHengineer.com is pleasurable.

I misspelled my name when creating my login account.

Any information that you input when creating your login account can be changed at any time by clicking on "Edit Profile Information" in the My Account menu. The exception is that you cannot change your email address (which serves as your login username) in My Account. If your email address changes, send us an email with the old and new email addresses and we will make the change.

Note that any changes that you make to your Profile Information will not be reflected in previously created certificates of completion. Thus, changing your name in your Profile Information will not result in the new name being added to existing certificates in your account from previously completed courses. The new name will, however, be applied to certificates for courses completed in the future.