Payment and Security FAQ

Payment and Security FAQ2021-06-16T14:08:17-05:00

Here is a list of the most Frequently Asked Questions (FAQ) from PDHengineer users about payments and security. If you are unable to locate the answer to your questions on this page, please contact us using the Live Support Chat link at the bottom right side of the page, email us at support@PDHengineer.com, or call toll-free 1-877-PDHengineer (1-877-734-3644).

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Payment and Security

How do I use PDHengineer Reward Tokens?2021-06-15T15:10:16-05:00
PDHengineer Reward Token

PDHengineer Reward Tokens are credits that you can use to purchase courses and webinars. Reward Tokens can be either earned (one token is awarded for each PDH purchased) or purchased as a part of a PDHengineer Build Your Own Package. In both cases, 10 PDHengineer Reward Tokens can be redeemed for a 1 PDH course or webinar.

To redeem your tokens, select the courses or webinars you wish to purchase and click “checkout.” Below the list of courses in your cart, you will see three options: (a) Use Voucher; (b) Use Discount Code; and (c) Use Tokens. Click “Use Tokens” and “Apply.” The tokens will be applied and your balance due will be adjusted to zero. Then, complete the checkout process normally. You will not be asked for payment information.

If you are purchasing a Build Your Own Package, you must complete the package purchase first, then create a new shopping cart that contains the courses you wish to purchase using the tokens. And, a shopping cart cannot contain both Reward redemption and normal purchases. A separate cart is required for each type of transaction.

When do my PDHengineer Reward Tokens expire?2021-06-15T15:04:49-05:00
PDHengineer Reward Token

PDHengineer Reward Tokens are credits that you can use to purchase courses and webinars. Reward Tokens can be either earned (one token is awarded for each PDH purchased) or purchased as a part of a PDHengineer Build Your Own Package. In both cases, 10 PDHengineer Reward Tokens can be redeemed for a 1 PDH course or webinar.

PDHengineer Reward Tokens never expire. With our Build Your Own Packages, this means that you can purchase a larger quantity at a lower price per course. Since the tokens never expire, you can use the remaining tokens for future purchases. It’s a great tip for saving even more.

Do credits purchased with a Build Your Own package expire?2021-04-13T16:23:38-05:00

When you purchase a PDHengineer Build Your Own Package, you are credited with enough Reward Tokens to purchase courses or webinars equal to the package value. For each 1 PDH course or webinar taken, you account is charged 10 Reward Tokens, 20 is charged for a 2 PDH course or webinar, 30 for a 3 PDH course or webinar, etc. Since 1 PDH = 10 Reward Tokens, a 15 PDH Package means you’d receive 150 Reward Tokens. A 30 PDH Package would receive 300 Reward Tokens, and so on.

PDHengineer Reward Tokens never expire. With our Build Your Own Packages, this means that you can purchase a larger quantity at a lower price per course. Since the tokens never expire, you can use the remaining tokens for future purchases. It’s a great tip for saving even more.

And, just as a reminder, each time you redeem Reward Tokens, you are credited with extra Tokens. For each 1 PDH you buy, you receive 1 additional Reward Token. These are simply added to your account and can be redeemed for courses as well.

I have having trouble using a discount code2021-06-15T14:36:16-05:00

Discount codes are offered periodically by PDHengineer. To use a discount code, add the courses or webinars you wish to purchase to the shopping cart. When reviewing your shopping cart, below the list of courses selected, you will see an option to apply a discount code to your order. Select “Use Discount Code,” enter the code, and click the “Apply Discount” button. Your price will be updated.

If you do not see an option to “Use Discount Code,” the item(s) in your shopping cart may not be eligible for a discount. For instance, Build Your Own Packages, State Renewal Packages, and Webinar Site Licenses are sold at highly-discounted prices and cannot be further reduced with discount codes.

If you receive an error message when entering the code, it may mean that the code entered is incorrect or that the code has expired. Please check to be certain you have entered the code correctly and check the code’s expiration date.

Our Customer Service Team is happy to assist if you have further concerns or questions.

What forms of payment does PDHengineer.com accept?2017-09-29T14:18:01-05:00

PDHengineer.com accepts a wide variety of payment methods:

  • All major personal and corporate credit cards, including Visa, MasterCard, American Express, and Discover
  • PayPal
  • GSA Smart Card for government employees
  • Purchase order for pre-approved companies

To discuss set-up of a purchase order account, please contact us at 1-877-PDHengineer (1-877-734-3644).

Does PDHengineer.com offer discounts?2021-06-15T15:15:22-05:00

Yes, PDHengineer.com periodically offers discounts to our customers. To be informed when discounts may be available, sign up for our Current Promotions circular

If your company has five or more licensed professional engineers on staff, you may be eligible for our Corporate Discount Program.

Can I get a receipt for my course payment?2021-06-15T15:10:40-05:00

You will be emailed a receipt each time you purchase a course or webinar. Additionally, you can access and print a copy of your receipt at any time using the Order History link located on the My Account page.

Can I pay using both Tokens and another form of payment?2021-06-15T15:06:02-05:00
PDHengineer Reward Token

PDHengineer Reward Tokens cannot be combined with any other form of payment in the same shopping cart. Please remove items in your cart so that only one form of payment can be used and complete that purchase. At that point, you can add the remaining items to your cart and purchase using the second payment method.

If you are purchasing a Build Your Own Package, please note that the package must be purchased first. Then, in a second shopping cart, you can select courses and pay with Tokens.

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