FAQs Archive

How do I clear my browser cache?

Your internet browser (Internet Explorer, Firefox, Chrome, Safari, Opera, etc.) maintains stored copies of web pages and pictures in order to speed up how fast web pages are displayed to you. This is called a browser cache and the files contained are referred to as cached files. The browser cache allows you to speed along [...]

How do I clear my browser cache?KHudspeth2021-06-30T15:40:23-05:00

I misspelled my name when creating my login account.

Any changes to the name entered during account setup must be made by a Customer Service Team Member. Other information that you input when creating your login account can be changed at any time by clicking on Update Profile in the My Account menu. Note that any changes that you make to your Profile Information [...]

I misspelled my name when creating my login account.KHudspeth2021-06-15T15:09:06-05:00

I am unable to download the course PDF file

To download, view, and print course files, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be [...]

I am unable to download the course PDF fileKHudspeth2021-06-15T15:09:20-05:00

Does a record of my course completion need to be sent to my licensing board?

The licensing boards do not typically require you to submit course completion certificates when renewing your license. However, you may be required to list continuing education activities and you will need to provide a course certificate of completion if you are audited by your licensing board. Check with your board for your state requirements. [...]

Does a record of my course completion need to be sent to my licensing board?KHudspeth2021-06-15T15:09:36-05:00

In the event that I misplace my certificate of completion, can I obtain another copy from PDHengineer.com?

You may access a copy of your certificates 24 hours a day, seven days a week by clicking My Account at the top right of any page on our website. Certificate copies can be accessed by clicking the My Courses and Webinars link. PDHengineer.com also maintains records of your course completions for a period [...]

In the event that I misplace my certificate of completion, can I obtain another copy from PDHengineer.com?KHudspeth2020-09-09T14:40:58-05:00

Who is responsible for maintaining records of my PDH activities?

You are ultimately responsible for maintaining a record of your PDH activities. Upon successfully completing a course or webinar on PDHengineer.com, you should print the certificate of completion and save it for your records in the event that you are audited by your licensing board. For your convenience, we provide free, unlimited access to [...]

Who is responsible for maintaining records of my PDH activities?KHudspeth2020-09-09T14:41:56-05:00

How do I use PDHengineer Reward Tokens?

PDHengineer Reward Tokens are credits that you can use to purchase courses and webinars. Reward Tokens can be either earned (one token is awarded for each PDH purchased) or purchased as a part of a PDHengineer Build Your Own Package. In both cases, 10 PDHengineer Reward Tokens can be redeemed for a 1 PDH [...]

How do I use PDHengineer Reward Tokens?KHudspeth2021-06-15T15:10:16-05:00

Can I get a receipt for my course payment?

You will be emailed a receipt each time you purchase a course or webinar. Additionally, you can access and print a copy of your receipt at any time using the Order History link located on the My Account page.

Can I get a receipt for my course payment?KHudspeth2021-06-15T15:10:40-05:00

How do I know that my credit card transaction will be secure?

Our secure online payment processor is PayPal, the global leader of online payment services. PayPal uses state-of-the-art 128 bit SSL encryption technology and has the most advanced payment processing system available to safeguard your transactions. SSL encryption technology transfers data to your credit card company using scrambled code, so that it cannot be intercepted and [...]

How do I know that my credit card transaction will be secure?KHudspeth2021-06-15T15:10:59-05:00

What forms of payment does PDHengineer.com accept?

PDHengineer.com accepts a wide variety of payment methods: All major personal and corporate credit cards, including Visa, MasterCard, American Express, and Discover PayPal GSA Smart Card for government employees Purchase order for pre-approved companies To discuss set-up of a purchase order account, please contact us at 1-877-PDHengineer (1-877-734-3644).

What forms of payment does PDHengineer.com accept?KHudspeth2017-09-29T14:18:01-05:00

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