If you have already purchased a webinar, you can find detailed connection information on your purchase receipt or in the email you will receive several hours prior to the start of the webinar. This information can also be found by clicking the My Account link at the top of any PDHengineer page, then selecting My Courses. You should plan to connect to the webinar at least 10 minutes prior to the scheduled starting time. Using your computer, go to the website shown in the instructions and enter the access code as shown. You will be asked to enter your name and email address.

A webinar includes both video and an audio. The video is viewed on your computer using a link to a special website, which is emailed to you several hours before the webinar begins. If you do not receive this email, you can connect to pdhengineer.webex.com. The system supports both Windows and Apple operating systems. Using your desktop computer, laptop, or tablet, the video connection requires a high speed internet connection. A home or office WiFi connection generally works well, but in some cases a public WiFi network such as those at coffee shops, hotels or restaurants can be too slow and may be troublesome. For iPad users, a free app is available.

You listen and participate in the discussion using your computer’s audio system and microphone or a telephone (landline or cell phone). Audio connection information will appear on the computer once you have logged in to the presentation. For your comfort, it is suggested that you use a headset or speakerphone.

All participants are required to make both audio and video connection to the webinar in order to receive credit.

Of course, our Customer Service Team is available to help if you have any questions about accessing the webinar. Our toll-free number is 1-877-PDHengineer (1-877-734-3644). A dedicated team of tech support professionals is available to help with more complex issues.