Log In and User Account Archives

I misspelled my name when creating my login account.

Any changes to the name entered during account setup must be made by a Customer Service Team Member. Other information that you input when creating your login account can be changed at any time by clicking on Update Profile in the My Account menu. Note that any changes that you make to your Profile Information [...]

I misspelled my name when creating my login account.KHudspeth2021-06-15T15:09:06-05:00

How do I know that my credit card transaction will be secure?

Our secure online payment processor is PayPal, the global leader of online payment services. PayPal uses state-of-the-art 128 bit SSL encryption technology and has the most advanced payment processing system available to safeguard your transactions. SSL encryption technology transfers data to your credit card company using scrambled code, so that it cannot be intercepted and [...]

How do I know that my credit card transaction will be secure?KHudspeth2021-06-15T15:10:59-05:00

How can I change my registered email address?

You can change your email address in one of several ways. If you know your registered email address and password, log in to your account, then click the Change Email Address link in the navigation panel on the left of the page. Your email address will be automatically changed. If you no longer have access [...]

How can I change my registered email address?KHudspeth2021-06-15T15:13:17-05:00

How can I access my user account on PDHengineer.com if I forget my password?

PDHengineer makes it easy to access your account even if you've forgotten your password or changed your email address. If you have forgotten your password, click the Forgot Password link located on the My Account log in page. You will have the opportunity to receive help in any of three ways: Email - A temporary [...]

How can I access my user account on PDHengineer.com if I forget my password?KHudspeth2021-06-15T15:13:35-05:00

How does PDHengineer.com use the information that I provide?

We use the information you provide to us to process purchases, to create your certificate of completion, and to maintain our in-house records of your course completion in accordance with state board requirements. We also may use your email and mailing addresses to communicate information to you about your account. Do you provide information about [...]

How does PDHengineer.com use the information that I provide?KHudspeth2021-04-13T15:33:35-05:00

Why does the system not accept my email address and password?

There are a number of reasons why you may not be able to log in to your account: Did you type your email address and password correctly? Check the spelling and try again. Is your caps lock on? Your password is case-sensitive and must be entered exactly as it was originally entered. If you cannot [...]

Why does the system not accept my email address and password?KHudspeth2021-06-15T15:14:08-05:00

Do I need to establish a user account and login to use PDHengineer.com’s website?

You need to have a user account and login when you wish to: Purchase courses or webinars online for PDH credit, or Access information stored in My Account, such as your certificates of completion and receipts from previous purchases. Otherwise, you are free to browse PDHengineer.com without logging in. You have access to a wealth [...]

Do I need to establish a user account and login to use PDHengineer.com’s website?KHudspeth2021-06-25T13:03:48-05:00

Why is my credit card not working?

Please confirm that all information has been entered correctly including the card billing address. Most issues of this sort involve having entered an incorrect billing address and zip code. If this does not solve the issue, please feel free to contact our Customer Service Team using the Live Support Chat link at the top of [...]

Why is my credit card not working?KHudspeth2021-06-15T15:16:46-05:00

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